Legal
Legal & policies
Everything that governs a booking, in plain language and short documents. Published openly, if a term matters to you, you should be able to read it before you confirm, not after.
Company & ComplianceRole clarity, screening, KYC, chain of custody, availability, tracking.
Client Service AgreementThe contract behind every booking, including liability and insurance.
Courier TermsIndependent-contractor terms for professional couriers.
Prohibited & Restricted ItemsNever-carried items and pre-approval categories.
Refund & Cancellation PolicyStage-by-stage: what is refundable, what is not, and why.
Customs Responsibility MatrixShipper, OnBoard Courier, broker, consignee, line by line.
Specimen: Chain of CustodyThe custody record, published as a specimen.
Specimen: Proof of DeliveryThe POD document, published as a specimen.
Imprint / Legal NoticeEntity, contact and regulatory information.
Website TermsTerms for using this website.
Privacy PolicyHow personal data is handled.
Version 1.0 · August 2026 · drafted for review by UAE counsel before reliance