01What is an on board courier (OBC) service?
An on board courier (OBC) is a professional who hand-carries your critical shipment as personal luggage on a commercial flight: bypassing cargo delays and customs queues. It is the fastest possible door-to-door delivery for time-sensitive items such as medical samples, pharmaceuticals, aerospace parts, and legal documents.
02How fast is on board courier delivery from Dubai?
From Dubai International Airport (DXB), the couriers the desk places can depart within hours of booking. Most destinations in Europe: London, Frankfurt, Paris: are reached within 8-12 hours door-to-door. North America within 16-18 hours. Asia Pacific (Singapore, Hong Kong, Mumbai) within 6-10 hours. We monitor all available flights and match your shipment to the earliest departure.
03What items can be sent via on board courier from UAE?
Medical samples and biological specimens, pharmaceutical products, aerospace and aviation parts (AOG), legal documents and contracts, electronics and semiconductors, luxury goods and jewellery, film and production equipment, and any time-critical items. We comply fully with IATA regulations and UAE customs requirements. Prohibited items cannot be transported.
04How much does on board courier service cost in Dubai?
Pricing depends on destination, urgency, and shipment weight. Use the quote form above or contact us directly: we respond within 15 minutes with a firm price. Costs are transparent with no hidden fees. Most shipments are priced per kilogram plus a service coordination fee. Compared to missed production or patient risk, OBC is invariably the most cost-effective solution.
05Is on board courier service available 24/7 from Dubai?
Yes. Our operations centre in Dubai is staffed 24 hours a day, 7 days a week, 365 days a year. Emirates, Etihad, flydubai, Air Arabia and international carriers depart regularly around the clock from Dubai International Airport (DXB) and Abu Dhabi International (AUH), giving us unparalleled departure frequency.
06Can I become a courier and earn income with OnBoard Courier?
Yes: if you travel regularly (business travel, frequent flyer, or expat), you can earn by carrying vetted shipments on your existing flights. Apply at courier.onboardcourier.ae . Our team reviews applications within 24 hours. No special qualifications required: just a valid UAE residency and a clean background check.
07What is AOG and how can an on board courier help?
AOG (Aircraft on Ground) is a critical aviation situation where a commercial aircraft is grounded due to a missing or defective component. Every hour costs the operator tens of thousands of dollars in lost revenue and penalties. OnBoard Courier specialises in AOG responses: we can dispatch a courier from Dubai within hours, carry the required part on the next commercial flight, and deliver directly to the maintenance facility. We respond to AOG calls 24/7 and have successfully resolved AOG situations in Europe, Asia, and Africa within 24 hours of the initial call.
08Can on board couriers carry pharmaceutical and medical samples?
Yes. Pharmaceutical and biological samples are among the most common OBC shipments. The couriers the desk places carry approved temperature-controlled containers that maintain 2-8°C for standard biologics, or deep-frozen conditions where required. We provide full chain-of-custody documentation. Where the consignment falls under IATA Packing Instruction 650 (UN 3373, Biological Substance Category B) or under UAE MOHAP export requirements, handling is coordinated with appropriately licensed and trained specialist partners, and acceptance depends on classification, packaging, documentation and airline approval.
09What is a Next Flight Out (NFO) courier service?
NFO (Next Flight Out) means your shipment departs on the very next available commercial flight to the destination: no waiting for the next scheduled freight consolidation. OnBoard Courier monitors all departures from DXB, DWC, and AUH in real time and assigns a courier to the optimal routing. NFO is used when every hour matters: AOG situations, clinical trial deadlines, or production line shutdowns. With over 200 daily international departures from Dubai, there is almost always an NFO option within 2-4 hours.
10How do I track my on board courier shipment?
Every shipment is tracked in real time through your secure client portal at client.onboardcourier.ae . You receive status updates at each stage: pickup confirmed, airport check-in, departure, in-transit, arrival, and final delivery with timestamp and courier signature. For urgent missions, our operations desk also passes on progress updates from the courier throughout the journey.