The questions clients actually ask before their first assignment, answered
without marketing language.
01How is delivery proven?
Signature, printed name and an identification reference, with a timestamp, plus photographs where you have asked for them. It is produced by the courier at the moment of handover in United Kingdom, not generated by a depot three hours later.
02What happens if the flight is cancelled?
We rebook. Before departure we already know the next alternatives to United Kingdom across the carriers we can lawfully use, so a cancellation costs hours rather than a day. You are told the new arrival time as soon as we have it, not after you ask.
03Does the consignment ever go into the hold?
No. That is the definition of the service rather than a policy we could relax. It travels in the cabin, in the courier's custody, for every sector of the journey to United Kingdom. If something genuinely cannot travel in a cabin, we will tell you that and discuss freight or a charter instead of pretending.
04How quickly can a courier leave for United Kingdom?
A vetted courier can normally be at a UAE airport within two to four hours of a confirmed booking. The real constraint is not our side, it is the next departure with a seat and a cabin allowance that fits. Because we use all seven UAE airports and buy on the open market rather than through one carrier, that next departure is usually sooner than people expect.
05Can a courier carry more than one consignment?
Only where both belong to the same client and the customs position is clean. Mixing two clients' goods under one declaration into United Kingdom creates a liability neither of them agreed to, so we do not do it.
06What do you need from me to start?
A description of the goods, the declared value, the collection address, the delivery address in United Kingdom and the deadline. If anything in the box is regulated, batteries, biological material, liquids, anything requiring a permit, tell us at that first message rather than later.
07Are you an airline?
No. OnBoard Courier is a courier placement and brokerage business based in Dubai. We vet, train and insure couriers, screen consignments and buy ordinary passenger seats on scheduled flights. We operate no aircraft, hold no alliance membership and have no exclusive carrier contract, which is exactly what lets us put a courier on whichever airline departs next for United Kingdom.
08Can I speak to a person during the journey?
Yes, and that is the point of the service. Our operations desk answers by email at bookings [at] onboardcourier [dot] ae for the whole assignment, and we contact you at collection, at departure, on arrival and at delivery without waiting to be asked.
09Do you handle customs at the arrival airport in United Kingdom?
The courier declares the goods in person through the red channel, and where the value or the category warrants it we brief a licensed customs broker in United Kingdom in advance. Duty and tax are the consignee's cost unless agreed otherwise in writing.