The questions clients actually ask before their first assignment, answered
without marketing language.
01Are you an airline?
No. OnBoard Courier is a courier placement and brokerage business based in Dubai. We vet, train and insure couriers, screen consignments and buy ordinary passenger seats on scheduled flights. We operate no aircraft, hold no alliance membership and have no exclusive carrier contract, which is exactly what lets us put a courier on whichever airline departs next for Townsville.
02Is the consignment insured?
All-risk cover on the declared value is arranged on request and confirmed in writing before collection. We do not rely on airline liability, because under the Montreal Convention that liability is a small fraction of what most courier consignments are worth.
03Can a courier carry more than one consignment?
Only where both belong to the same client and the customs position is clean. Mixing two clients' goods under one declaration into Australia creates a liability neither of them agreed to, so we do not do it.
04What cannot travel with a courier?
Undeclared dangerous goods, controlled substances, weapons and weapon parts, counterfeits, unlicensed dual-use items, live animals, and anything whose parties or end use fail sanctions screening. Some regulated categories can travel with the right permit and packing; we tell you which case yours is before you pay.
05Does the consignment ever go into the hold?
No. That is the definition of the service rather than a policy we could relax. It travels in the cabin, in the courier's custody, for every sector of the journey to Townsville. If something genuinely cannot travel in a cabin, we will tell you that and discuss freight or a charter instead of pretending.
06Can I speak to a person during the journey?
Yes, and that is the point of the service. Our operations desk answers by email at bookings [at] onboardcourier [dot] ae for the whole assignment, and we contact you at collection, at departure, on arrival and at delivery without waiting to be asked.
07How is delivery proven?
Signature, printed name and an identification reference, with a timestamp, plus photographs where you have asked for them. It is produced by the courier at the moment of handover in Townsville, not generated by a depot three hours later.
08What do you need from me to start?
A description of the goods, the declared value, the collection address, the delivery address in Townsville and the deadline. If anything in the box is regulated, batteries, biological material, liquids, anything requiring a permit, tell us at that first message rather than later.
09Can you collect outside the UAE?
Yes. Third-country assignments, collect in one country, deliver in another, are a normal part of the work, and they are routed through the fastest connection rather than automatically through Dubai. Where a courier already in the region can take it, that is what happens.